Privacy Policy

1. Introduction

At Bitcore AI ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI chatbot platform and services.

We believe in transparency and want you to understand exactly how your data is handled. Your trust is essential to our business, and we take our responsibility to protect your information seriously.

2. Information We Collect

2.1 Account Information

• Email address and display name
• Account preferences and settings
• Subscription and billing information
• Profile information you choose to provide

2.2 Chatbot Data

• Chatbot configurations and settings
• Training data you upload (documents, URLs, custom content)
• Conversation logs and message history
• Analytics and performance metrics

2.3 Usage Information

• Platform usage statistics and analytics
• Feature usage patterns
• Technical logs and error reports
• IP addresses and browser information

3. How We Use Your Information

3.1 Service Provision

• Create and manage your AI chatbots
• Process and respond to customer support inquiries
• Provide analytics and performance insights
• Maintain and improve our platform functionality

3.2 AI Training and Improvement

Your chatbot training data is used exclusively to train and improve your specific AI agents. We may use aggregated, anonymized data to improve our overall platform performance, but your specific business data remains private and is never shared with other users.

3.3 Communication

• Send important service notifications and updates
• Respond to your support requests and inquiries
• Provide optional marketing communications (with your consent)

4. Data Storage and Security

4.1 Enterprise-Grade Cloud Infrastructure

Your data is stored on Google Cloud Platform (Firebase), one of the world's most secure and reliable cloud infrastructures. We do not store data on shared hosting servers or unsecured environments.

4.2 Security Measures

• Encryption: All data is encrypted both in transit and at rest using industry-standard encryption protocols
• Access Controls: Strict access controls ensure only authorized personnel can access system components
• Regular Security Audits: We conduct regular security assessments and updates
• Backup Systems: Automated backups ensure data recovery and business continuity
• Compliance: Our infrastructure meets SOC 2, ISO 27001, and GDPR compliance standards

4.3 Data Location

Your data is stored in secure data centers managed by Google Cloud, with multiple redundancy layers and 99.9% uptime guarantee. Data centers are located in regions that comply with applicable data protection laws.

5. Data Sharing and Third Parties

5.1 Limited Data Sharing

We only share data in the following specific circumstances:

• AI Processing: Training data is sent to AI providers (OpenAI, Google) only for processing your specific chatbot responses
• Service Providers: Essential service providers who help us operate our platform (payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights and users' safety

5.2 AI Provider Data Handling

When using AI services (OpenAI GPT models, Google Gemini), your conversation data is processed according to their enterprise data processing agreements, which include strict confidentiality and no-training clauses for business customers.

6. Your Rights and Controls

6.1 Data Access and Control

• Access: View and download your data through your dashboard
• Modification: Update your account information and chatbot settings
• Deletion: Delete specific chatbots, conversations, or your entire account
• Export: Export your data in standard formats

6.2 Communication Preferences

• Opt out of marketing communications at any time
• Control notification settings through your dashboard
• Choose which data to share for platform improvement

7. Data Retention

• Active Accounts: Data is retained while your account is active and for legitimate business purposes
• Account Deletion: When you delete your account, personal data is removed within 30 days
• Legal Requirements: Some data may be retained longer if required by law or for security purposes
• Backup Systems: Data in backup systems is automatically purged according to our retention schedule

8. International Data Transfers

As we operate globally and use cloud infrastructure, your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place:

• Google Cloud's global infrastructure with data residency options
• Standard Contractual Clauses for data transfers
• Compliance with GDPR, CCPA, and other applicable privacy laws

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Notify you of material changes via email or platform notification
• Post the updated policy on our website with the revision date
• Give you opportunity to review changes before they take effect

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: